How do I change my password?

How do I change my password?

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In order to update your personal information (e-mail, password, address, etc.), please visit the “Account” section of the website. Make sure to click on “Save Changes” or “Submit” when you are done. It may also be helpful to try clearing your cache, deleting your cookies, enabling cookies and resetting your browser before loading the website.

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My credit card was charged more than once, how do I get a refund?

My credit card was charged more than once, how do I get a refund?

Each time your credit card is charged successfully, you will automatically receive a billing receipt via e-mail. Please note that $1 authorizations are NOT charges to your account, and therefore, do not constitute a double billing. A single billing may consist of multiple authorizations. If you have received more than one receipt, please contact the […]

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What are these $1.00 charges?

What are these $1.00 charges?

Please note that each time you attempt to register for the fan club or purchase items from the store, the system will attempt to process your credit card payment. The $1.00 “charge(s)” are a normal part of the authorization process. The system seeks a $1 authorization to verify that the credit card is valid. This […]

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What is your return/refund/exchange policy?

What is your return/refund/exchange policy?

If you have received damaged, defective or incorrectly shipped merchandise, please contact Customer Service and return the product within 30 days of receipt following the Return/Exchange Instructions below. We will gladly replace or refund the merchandise without additional charge upon return. If you have ordered incorrectly or are not happy with your purchase, please follow […]

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