If you are prompted for a Clique ID password when attempting to register an account, your e-mail address is currently registered within our database. Please use any previous password assigned to any other Clique Store or Fan Club you may be registered to. If you do not remember your password, please click on the “Forgot […]
The first thing that you should check is that the “Billing Address” you entered into the registration form matches the Mailing Address on your credit card statement. If it doesn’t match exactly, then your subscription cannot be processed. Second, please be sure your credit card has credit available. If you are still having difficulty registering, […]
If you feel that you have received multiple charges on your account, please contact the Support Team as soon as possible so that we can better assist you in resolving this issue.
For security purposes, a user’s entire Shipping Address will not be displayed on their e-mail confirmation. If you have entered your complete address during the registration process, rest assured that your entire address has been entered in to our system. We apologize for any confusion.
In order to update your personal information (e-mail, password, address, etc.), please visit the “Account” section of the website. Make sure to click on “Save Changes” or “Submit” when you are done. It may also be helpful to try clearing your cache, deleting your cookies, enabling cookies and resetting your browser before loading the website.
Please note the following regarding international credit card processing: Non-U.S. banks/issuers of credit cards do not support electronic address verification systems (AVS), which are used to help prevent credit card fraud. Authorizations are normally processed manually with a phone call placed by the merchant. The Jason Aldean Support Team does not make phone calls to […]
To join, please go to JasonAldean.com and select “Join or Renew Now” under the membership option of your choice. Once you are directed to the registration page, please enter your e-mail address to create your Clique ID and click on “Register.” Then continue to follow the instructions to complete the registration process and activate your […]
Please note that Shipping & Handling on orders is determined by the weight, number, type of items ordered and their destination. Customers are able to see the Shipping & Handling totaled at the checkout screen before any credit card information is entered.
Each time your credit card is charged successfully, you will automatically receive a billing receipt via e-mail. Please note that $1 authorizations are NOT charges to your account, and therefore, do not constitute a double billing. A single billing may consist of multiple authorizations. If you have received more than one receipt, please contact the […]
Please note that each time you attempt to register for the fan club or purchase items from the store, the system will attempt to process your credit card payment. The $1.00 “charge(s)” are a normal part of the authorization process. The system seeks a $1 authorization to verify that the credit card is valid. This […]