In stock, non-preorder items shipping to addresses within the United States are sent by US Mail (USPS) or FedEx. APO addresses have an average transit time of 10-21 days.
Due to our new system changes, users are no longer able to sign in to the fan club with their Alias/Username. Members must now sign in with the email address used when registering their account.
If you are prompted for a Clique ID password when attempting to register an account, your e-mail address is currently registered within our database. Please use any previous password assigned to any other Clique Store or Fan Club you may be registered to. If you do not remember your password, please click on the “Forgot […]
The first thing that you should check is that the “Billing Address” you entered into the registration form matches the Mailing Address on your credit card statement. If it doesn’t match exactly, then your subscription cannot be processed. Second, please be sure your credit card has credit available. If you are still having difficulty registering, […]
For security purposes, a user’s entire Shipping Address will not be displayed on their e-mail confirmation. If you have entered your complete address during the registration process, rest assured that your entire address has been entered in to our system. We apologize for any confusion.
Please note the following regarding international credit card processing: Non-U.S. banks/issuers of credit cards do not support electronic address verification systems (AVS), which are used to help prevent credit card fraud. Authorizations are normally processed manually with a phone call placed by the merchant. The Jason Aldean Support Team does not make phone calls to […]
Please note that Shipping & Handling on orders is determined by the weight, number, type of items ordered and their destination. Customers are able to see the Shipping & Handling totaled at the checkout screen before any credit card information is entered.
Each time your credit card is charged successfully, you will automatically receive a billing receipt via e-mail. Please note that $1 authorizations are NOT charges to your account, and therefore, do not constitute a double billing. A single billing may consist of multiple authorizations. If you have received more than one receipt, please contact the […]
Please note that each time you attempt to register for the fan club or purchase items from the store, the system will attempt to process your credit card payment. The $1.00 “charge(s)” are a normal part of the authorization process. The system seeks a $1 authorization to verify that the credit card is valid. This […]
Unfortunately, no. All sale items will be final unless the product received is damaged. Then, and only then, will an exchange for the exact same item be allowed within a 10-15 day time frame. You must contact the Jason Aldean Store Support Team at JasonAldeanStore@support.sparkart.com to request a return, refund or exchange. Upon correspondence you […]