I have a question that is not answered here, what should I do?

If you have a question or need help, please send an email with the details of your issue at jasonaldean@support.sparkart.com. We’ll do our best to get back to you as soon as possible with a solution.

If you have a question that needs immediate assistance and it’s a weekend or holiday, head over to the message board where many experienced community members are willing and able to answer any questions you may have.

Required Software

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Internet Connection

Please note that this site is optimized for a high-speed Internet connection. If you are currently using dialup we recommend contacting your local cable, phone, or satellite company for information on high speed service.

Aldean Army Pre-sale Information

ALL Aldean Army Pre-sale tickets will ONLY be available for pick up at the venue’s Will Call window on the day of the show. We realize this may not be as convenient for some of you, but please understand it is to help ensure that ONLY Aldean Army Fan Club members get pre-sale access to tickets for Jason’s tour dates. With Jason’s continued rise in popularity we have noticed irregularities in ticket purchases that indicates ticket scalpers may be infringing on Army member benefits. The option to mail or print your tickets from Ticketmaster will be eliminated altogether.

Multiple Billing?

If you feel that you have received multiple charges on your account, please contact the Support Team as soon as possible so that we can better assist you in resolving this issue.