I have a question that is not answered here, what should I do?

If you have a question or need help, please send an email with the details of your issue at jasonaldean@support.sparkart.com. We’ll do our best to get back to you as soon as possible with a solution.

If you have a question that needs immediate assistance and it’s a weekend or holiday, head over to the message board where many experienced community members are willing and able to answer any questions you may have.

Aldean Army Pre-sale Information

ALL Aldean Army Pre-sale tickets will ONLY be available for pick up at the venue’s Will Call window on the day of the show. We realize this may not be as convenient for some of you, but please understand it is to help ensure that ONLY Aldean Army Fan Club members get pre-sale access to tickets for Jason’s tour dates. With Jason’s continued rise in popularity we have noticed irregularities in ticket purchases that indicates ticket scalpers may be infringing on Army member benefits. The option to mail or print your tickets from Ticketmaster will be eliminated altogether.

Why isn’t my US credit card being accepted?

The first thing that you should check is that the “Billing Address” you entered into the registration form matches the Mailing Address on your credit card statement. If it doesn’t match exactly, then your subscription cannot be processed. Second, please be sure your credit card has credit available. If you are still having difficulty registering, […]

Multiple Billing?

If you feel that you have received multiple charges on your account, please contact the Support Team as soon as possible so that we can better assist you in resolving this issue.